All Cortazu outerwear purchased in the EU is covered by a 3-year warranty from the date of purchase. Years 1–2. During the first two years, any manufacturing defect—once reviewed and approved by our production team—will be resolved free of charge. Th

All Cortazu outerwear purchased in the EU is covered by a 3-year warranty from the date of purchase.<hr data-start="708" data-end="711"><h3 data-start="713" data-end="742" id="warranty-coverage-by-year">Warranty Coverage by Year</h3>Years 1&#x2013;2During the first two years, any manufacturing defect&#x2014;once&#xA0;reviewed&#xA0;and&#xA0;approved&#xA0;by our production team&#x2014;will be resolved&#xA0;free of charge. This may include repair or replacement, as well as all associated costs such as parts, labor, and shipping.Year 3 +During the third year:<ul data-start="992" data-end="1180"><li data-start="992" data-end="1100">Repairs for manufacturing defects are available with a 50% customer contribution toward repair costs</li><li data-start="1101" data-end="1180">If a replacement is preferred, we offer a&#xA0;discount on a new product</li></ul><hr data-start="1182" data-end="1185"><h3 data-start="1187" data-end="1205" id="whats-covered">What&#x2019;s Covered</h3>The warranty covers defects in materials and workmanship under normal use, including:<ul data-start="1293" data-end="1445"><li data-start="1293" data-end="1330">Seam tape delamination or peeling</li><li data-start="1331" data-end="1354">Zipper malfunctions</li><li data-start="1355" data-end="1418">Membrane failures affecting waterproofness or breathability</li><li data-start="1419" data-end="1445">Velcro losing adhesion</li></ul>Limited-time coverage:<ul data-start="1470" data-end="1611"><li data-start="1470" data-end="1503">Logo fading: up to 1 year</li><li data-start="1504" data-end="1553">Fabric colour discoloration: up to 1 year</li><li data-start="1554" data-end="1611">Hood and waist adjustment mechanisms: up to 2 years</li></ul><hr data-start="1613" data-end="1616"><h3 data-start="1618" data-end="1640" id="whats-not-covered">What&#x2019;s Not Covered</h3>The warranty does not cover:<ul data-start="1671" data-end="1894"><li data-start="1671" data-end="1719">Tears, abrasions, or damage from extreme use</li><li data-start="1720" data-end="1767">Accidental damage, misuse, or improper care</li><li data-start="1768" data-end="1826">Natural wear over time (e.g. loss of water repellency)</li><li data-start="1827" data-end="1894">Fabric damage caused by sweat, body oils, salt, or dirt buildup</li></ul>To maintain performance, we recommend washing your jacket regularly and following the care instructions on the label. Wash it periodically, even if it doesn&#x2019;t look visibly dirty. Sweat, oils, and dirt can clog the membrane, reducing breathability and water repellency, and eventually cause material breakdown.&#xA0;For more information, please refer to our <a href="https://cortazu.gorgias.help/en-US/articles/product-care-148801">Product Care</a> section.<hr data-start="2015" data-end="2018"><h3 data-start="2020" data-end="2036" id="replacements">Replacements</h3>If a replacement is approved, we will offer the same model where available. If the model is no longer in stock, suitable alternatives will be discussed. Replacement products are shipped once the defective item has been returned.<hr data-start="2268" data-end="2271"><h3 data-start="2273" data-end="2292" id="important-notes">Important Notes</h3><ul data-start="2294" data-end="2578"><li data-start="2294" data-end="2392">Products purchased before April 2025 remain covered under our original 5-year warranty</li><li data-start="2393" data-end="2492">Products purchased through third-party retailers should be handled by the original retailer. Customers who purchased through our partner retailers are welcome to use our repair services. However, as these products are covered under a different warranty, repair costs are not included and must be paid by the customer.</li><li data-start="2493" data-end="2578">This warranty does not affect your statutory rights under applicable consumer law</li><li data-start="1997" data-end="2128" id="isPasted">If you purchased outside the EU or have a Cortez collection item, please reach out to us at <a data-start="2097" data-end="2116" rel="noopener" style=" text-decoration: none;">support@cortazu.com</a> for help.</li></ul>

Cortazu Warranty Policy: What is covered?

Yes, we do! However, it is currently only available for customers within the EU. We're sorry to hear you're experiencing an issue with your product. But no worries, we're here to help and will guide you through the next steps to ensure we find the be

Yes, we do! However, it is currently only available for customers within the EU.&#xA0;We&apos;re sorry to hear you&apos;re experiencing an issue with your product.&#xA0;But no worries, we&apos;re here to help and will guide you through the next steps to ensure we find the best possible solution.Step 1: Contact UsCustomers can request a repair either in-store or by email. Before contacting, our <a title="Warranty Form" href="https://form.typeform.com/to/UgGMco1L" style=" text-decoration: none;">Warranty Form</a> must be completed to begin the process.Step 2: Repair ApprovalOur staff will review the request. If the repair is covered under warranty, we will approve it and submit the necessary details through a form to the <a href="https://cortazu.com/pages/partnership-united-repair-centre" target="_blank" rel="noopener noreferrer">United Repair Centre (URC)</a> on your behalf.Step 3: Repair Confirmation &amp; Shipping<ul data-start="581" data-end="942"><li data-start="581" data-end="677">Once the form is submitted, you will receive an email confirmation with a repair number.</li><li data-start="678" data-end="824">If you requested the repair online, you must print the confirmation and attach it to your package, before dispatching it to URC (<a data-url="/maps/place//data=!4m2!3m1!1s0x47c6096fd56798d1:0xd5147a8c280956f9?sa=X&amp;ved=2ahUKEwjMof_ij76MAxUIhP0HHTyQCPwQ4kB6BAgHEAA" href="https://www.google.com/maps/place//data=!4m2!3m1!1s0x47c6096fd56798d1:0xd5147a8c280956f9?sa=X&amp;ved=1t:8290&amp;ictx=111" tabindex="0" style=" text-decoration: none;">Krelis Louwenstraat 3, 1055 KA Amsterdam</a>)</li><li data-start="825" data-end="942">If you requested the repair in-store, our staff will handle the process and ship the item to URC for you.</li></ul>Before shipping:<ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"><li data-stringify-indent="0" data-stringify-border="0">Please write &apos;Cortazu Repair&apos; and your order number on the package for easier identification.</li><li data-stringify-indent="0" data-stringify-border="0">Make sure your product is clean. Unfortunately, dirty items will not be accepted and will be returned to you.</li><li data-stringify-indent="0" data-stringify-border="0">If possible, share the tracking code of your shipment with us for reference.</li></ul>Step 4: Repair &amp; Return<ul data-start="978" data-end="1221"><li data-start="978" data-end="1084">For shipped repairs: URC will send the repaired item directly to the customer address.</li><li data-start="1085" data-end="1221">For in-store requests: You will receive an email notification when your repaired item is ready for pick-up at our store.</li></ul>By following this process, we aim to provide you with efficient and effective warranty support or repair services for your product.Additional notes<ol><li style="font-size: 16px;">The shipping costs for sending the item to our repair partner are the responsibility of the customer.</li><li style="font-size: 16px;">Please note that even if your issue isn&#x2019;t covered under our warranty (for example, tears), it may still be repairable. In such cases, the customer is responsible for the service cost, which must be paid in advance before shipping. For more details, feel free to reach out to our support team at <a data-start="447" data-end="466" rel="noopener" id="isPasted">support@cortazu.com</a></li><li style="font-size: 16px;">If you are located outside the Netherlands, any additional shipping costs are not covered. Please contact our support team to review the specific conditions for your case.</li></ol>

Do you offer any repair service? How does it work?

If you received a defective product, we're sorry for the inconvenience and want to make things right as quickly as possible. Please fill out this form to begin your warranty claim. By providing accurate and detailed information (such as photos, a cle

If you received a defective product, we&apos;re sorry for the inconvenience and want to make things right as quickly as possible. Please fill out <a href="https://form.typeform.com/to/pHkKxPCT" style=" text-decoration: none;" id="isPasted">this form</a> to begin your warranty claim.By providing accurate and detailed information (such as photos, a clear description of the issue, and your order number), you&#x2019;ll help us speed up the evaluation process and ensure we can offer the most appropriate solution efficiently. Our team will get back to you within 3 working days.

I received a defective product? What should I do?

At Cortazu, we are proud to partner with United Repair Centre for all our repair and sustainability needs. United Repair Centre is a renowned expert in high-quality repair services, dedicated to extending the life of your gear and reducing environmen

At Cortazu, we are proud to partner with United Repair Centre for all our repair and sustainability needs. United Repair Centre is a renowned expert in high-quality repair services, dedicated to extending the life of your gear and reducing environmental impact. This partnership ensures that our customers receive top-notch repair services, keeping their Cortazu products in excellent condition and promoting sustainable practices. Together, we are committed to providing durable, long-lasting products while contributing to a more sustainable future.For more details, visit our partnership page: <a href="https://cortazu.com/pages/partnership-united-repair-centre" rel="noreferrer" target="_new">Partnership with United Repair Centre</a>.

United Repair Centre x Cortazu

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