Cortazu Warranty Policy: What is covered?Updated a month ago
All Cortazu outerwear purchased in the EU is covered by a 3-year warranty from the date of purchase.
Warranty Coverage by Year
Year 1
During the first year, any manufacturing defect—once reviewed and approved by our production team—will be resolved free of charge. This may include repair or replacement, as well as all associated costs such as parts, labor, and shipping (first year only).
Year 2
For the second year, defects —once reviewed and approved by our production team—will also be resolved free of charge. However, shipping won't be included.
Year 3
During the third year:
Repairs for manufacturing defects are available with a 50% customer contribution toward repair costs
If a replacement is preferred, we offer a discount on a new product
What’s Covered
The warranty covers defects in materials and workmanship under normal use, including:
Seam tape delamination or peeling
Zipper malfunctions
Membrane failures affecting waterproofness or breathability
Velcro losing adhesion
Limited-time coverage:
Logo fading: up to 1 year
Fabric colour discoloration: up to 1 year
Hood and waist adjustment mechanisms: up to 2 years
What’s Not Covered
The warranty does not cover:
Tears, abrasions, or damage from extreme use
Accidental damage, misuse, or improper care
Natural wear over time (e.g. loss of water repellency)
Fabric damage caused by sweat, body oils, salt, or dirt buildup
Sweat, body oils, salt and dirt buildup can reduce breathability and water-repellent performance. Prolonged damp storage can also affect lamination adhesives and seam tape and encourage mould.
For regular daily use, wash your jacket every 4–8 weeks, or sooner after heavy sweating, following our washing guide and your garment’s care label. Light everyday use does not require washing after every wear. Always let your jacket dry completely before storing it.
Water no longer beading on the surface does not, by itself, indicate a waterproof membrane defect. Wash and low-heat dry your jacket first. If the outer fabric still absorbs water afterwards, follow our DWR treatment guide.
If you notice peeling seam tape, delamination, or water entering through the garment, contact our support team for assessment. For everyday care and storage advice, see Maintenance and Care.
Replacements
If a replacement is approved, we will offer the same model where available. If the model is no longer in stock, suitable alternatives will be discussed. Replacement products are shipped once the defective item has been returned.
Important Notes
Products purchased before April 2025 remain covered under our original 5-year warranty
Products purchased through third-party retailers should be handled by the original retailer. Customers who purchased through our partner retailers are welcome to use our repair services. However, as these products are covered under a different warranty, repair costs are not included and must be paid by the customer.
This warranty does not affect your statutory rights under applicable consumer law
If your jacket needs attention after its applicable warranty period has ended, contact our team to discuss repair options. We will assess whether a repair is possible and confirm the costs before proceeding.
If you purchased outside the EU or have a Cortez collection item, please reach out to us at [email protected] for help.