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What are the differences between our Hardshell jackets?

What are the differences between our Mid-Layer jackets?

What are the differences between our Ski Pants?

What does “M” in our product names mean? Ex: “AW Hardshell 7M”

What size am I?

Where can I find your products?

How do I know when a product will be back in stock?

Gift Cards

Products

Is my order shipped? Where is my order?

I have not received an order confirmation after payment?

When will my order arrive?

Need to change your order or shipping address? Here’s how:

Discount codes, gifts and sets (e.g. free products, promotions)

Order

Which countries do you ship to?

How much does shipping cost?

Do I have to pay customs?

What's the shipping time?

My package is stuck at customs, what should I do?

My tracking says “delivered” but I haven’t received my parcel. What should I do?

Shipping

Can I exchange my product?

How do I exchange or return my product(s)?

How long is the return period?

I have not received my refund yet?

How do I get store credit for my return?

Cortazu Gifts (e.g. free products, promotions).

Exchanges & Returns

Cortazu Warranty Policy

Do you offer any repair service? How does it work?

I received a defective product? What should I do?

United Repair Centre x Cortazu

Warranty & Repairs

Maintenance and Care

How to Wash Your Hardshell Jacket?

Durable Water Repellent (DWR) Treatment: What You Need to Know

Product Care

Accepted payment methods

Payment

How ‘Green’ is Cortazu?

Why do we exist?

Impact

What is the best product for me? What size am I?

Where is my order? Cancellation? How to apply Discounts?

Worldwide shipping? Cost? Time? How to manage customs?

How to take care of your Cortazu products? How to wash you waterproof clothing?

Why do we exist? How "green" is Cortazu? Sustainability?

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