Can I exchange my product?Updated a day ago

If for any reason you are not entirely satisfied with your purchase, it’s super simple to return with our 21-day return policy. The conditions for exchange are dependent on the following: the items must be unworn, unwashed, and still have all tags attached.

Exchanges are not guaranteed because our stock is limited. To exchange an item, please fill in our exchange form.

For EU Orders: Please use our dedicated return portal: Cortazu Return Portal. Follow the steps outlined to initiate your return or exchange.

For Orders from Switzerland, Canada, the US, and the UK: Visit our return portal: Cortazu Returns Portal. Look up your order using your email and order number. Don’t forget to prefix the order number with "#" for UK and US orders.

For all orders shipping outside the EU — Switzerland, the UK, the US, Canada and beyond — customs and import charges are set by your local authorities and are not covered by Cortazu.

These charges apply to every shipment that crosses the border. That includes the replacement item we send you as part of an exchange, which is a second, separate shipment. If you exchange an item, customs charges will be due again and are payable by you. Please take this into account before placing your order.