Exchanging or returning?
Exchanging or returning your Cortazu product(s) is simple. For EU Orders: Please use our dedicated return portal: Cortazu Return Portal. Follow the steps outlined to initiate your return or exchange. For Orders from Switzerland, US, and UK: Visit our
Getting store credit for your Cortazu product return is easy and free-of-charge. For EU Orders:Use our dedicated return portal: Cortazu Return Portal. Follow the steps to initiate your return and choose the store credit option. For Orders from Switze
We accept returns on orders shipped within the EU, US and UK within 30 days of purchase. Please ensure that tags are still intact and that the items are unworn, unwashed, and undamaged. European Union: To return an item, please fill in this form. Swi
Refunds may take between 7-14 business days to process once the item is delivered to our facility. This may also vary on the Bank of the credit card used for the purchase.If no refund is received within 14 business days, contact us [email protected]
If for any reason you are not entirely satisfied with your purchase, it’s super simple to return with our 30-day return policy. The conditions for exchange are dependent on the following: the items must be unworn, unwashed, and still have all tags at
If you wish to return your order for a refund, the free item has to be returned too. In case you wish to keep it, we will deduct the price of the item from your total refund amount.