Do I have to pay customs?Updated 17 days ago
Cortazu is not responsible for any additional customs charges once the parcel reaches your country, nor the cost of return shipping should you refuse delivery.
For shipments outside of the EU, import and tax costs are at your own expense. Please note that the UK is NOT part of the EU therefore subject to taxes.
We ship all orders from the Netherlands, which means the following may apply depending on your shipping destination:
European Union (EU):
Orders shipped within the EU will not incur customs fees or import duties. VAT is included in the purchase price, so there are no additional charges upon delivery.
United Kingdom (UK):
Since the UK is no longer part of the EU, UK orders may be subject to import duties, VAT, or handling fees upon arrival. These charges are set by UK customs and depend on the value of your order. Unfortunately, we cannot estimate or reimburse these fees. We recommend checking with HM Revenue & Customs (HMRC) for the most up-to-date information.
United States (USA):
Customers in the U.S. may be charged import duties if the total value of their order exceeds $800 USD. Update (Feb 2025): Recent changes to U.S. import regulations mean that some orders below $800 may also incur duties or tariffs.
Other International Destinations:
For countries outside the EU, UK, Canada, or the US, import duties and taxes may apply. These charges vary and are determined by your local customs authority. We always recommend checking your country’s import rules before placing an order.
Refusing a Package Because of Customs Charges:
If you decide to refuse your delivery due to customs charges, the parcel will automatically be returned to us. Please note that a refund can only be issued once the returned package has arrived back at our warehouse and has been processed, which may take several days depending on transit times. Any original delivery fees are non-refundable, as these costs are charged by the carrier and are not part of customs duties. For example, for UK orders, the delivery fee of £18 will not be reimbursed in the event of a refused shipment.
If you have questions about shipping or your specific order, feel free to contact us at [email protected]—we’re happy to help!