Shipping
Worldwide shipping? Cost? Time? How to manage customs?
Which countries do you ship to?
We ship to most countries worldwide. Availability may vary depending on local restrictions or temporary service suspensions. For orders above 100 EUR we offer free shipping within the European Union. If you’re able to select a shipping option at chec
How much does shipping cost?
Netherlands - €5,99 (Free for orders over €100). Germany, Belgium, Czechia, Poland, Hungary, Luxembourg - €6,99 (Free for orders over €100). Austria, Denmark, France, Slovakia, Slovenia, Sweden, Lithuania, Norway, Latvia - €10,99 (Free for orders ove
Do I Have to Pay Customs Charges?
Cortazu is not responsible for customs duties, import taxes, handling fees, or other charges applied once a parcel reaches the destination country. We are also not responsible for return shipping costs if you refuse the delivery. For shipments outsid
What's the shipping time?
Shipping time depends on the shipping destination, but we intend to deliver all orders within the following time frames:. Netherlands: 1-2 workdays. Belgium: 1-3 workdays. Luxembourg: 2-6 workdays. Germany: 1-3 workdays. United Kingdom: 5-15 workdays
My package is stuck at customs, what should I do?
If your package is stuck at customs, the best course of action is to communicate with your customs office to determine when the package will be released, wait for the processing period to be completed, and pay any required fees. We are not responsibl
My tracking says “delivered” but I haven’t received my parcel. What should I do?
If your tracking shows that your order has been delivered but you haven’t received it, we recommend taking the following steps first:. Still can’t find your parcel?If you’re unable to locate the package, please contact us at [email protected] withi