Shipping

Worldwide shipping? Cost? Time? How to manage customs?

Which countries do you ship to?

We ship worldwide!. For orders above 100 EUR we offer free shipping within the European Union and the US.

How much does shipping cost?

Netherlands - €5,99 (Free for orders over €100). Germany, Belgium, Czechia, Poland, Hungary, Luxemburg - €6,99 (Free for orders over €100). Austria, Denmark, France, Slovakia, Slovenia, Sweden, Lithuania, Switzerland, Ireland, Norway, Latvia - €10,99

Do I have to pay customs?

For shipments outside of the EU, import and tax costs are at your own expense. Please note that the UK is NOT part of the EU therefore subject to taxes. We are not responsible for any additional charges, nor the cost of return shipping should you ref

What's the shipping time?

Shipping time depends on the shipping destination, but we intend to deliver all orders within the following time frames:. Netherlands: 1-3 workdays. Belgium: 1-3 workdays. Luxembourg: 2-6 workdays. Germany: 1-3 workdays. United Kingdom: 3-15 workdays

Is my order shipped?

Once your order is shipped, you will receive a shipping confirmation to your e-mail with the tracking link.

Can I change my delivery address?

Once you placed an order our fulfilment partner will ship your order as soon as possible. Due to this process, we are unable to change the details of orders made on our system once they have gone through the shipping process.Once you get your shippin

Where is my order?

When your order is shipped, you will receive an email with a tracking link. Make sure to check your spam box. If your tracking link is broken or if a package is stuck or lost somewhere for too long, make sure to reach out to us at [email protected]

Where can I go to try on your products?

If you live in The Netherlands or are planning to visit exciting Amsterdam anytime soon, please feel free to stop by our Flagship store at the Bilderdijkstraat 136HS, 1053 LA Amsterdam. You can also find us in specific locations from retailer partner

My package is stuck at customs, what do I do?

If your package is stuck at customs the best thing to do is communicate with your customs to see when the package will be released, wait for the processing period to finish, and pay any fees that are required. We are not responsible for this, as we h

What should I do if my parcel is delayed or marked as delivered but I haven’t received it?

If your parcel is delayed or marked as delivered but has not been received, please contact our support team at [email protected]. Delays can occur due to various reasons, such as customs processing, high shipping volumes during peak seasons, or une