How do I exchange or return my product(s)?Updated 3 months ago
Exchanging or returning your Cortazu product(s) is simple.
For EU Orders: Please use our dedicated return portal: Cortazu Return Portal. Follow the steps outlined to initiate your return or exchange.
For Orders from Switzerland, US, and UK: Visit our return portal: Cortazu Returns Portal. Look up your order using your email and order number. Don’t forget to prefix the order number with "#" for UK and US orders.
General Requirements: Ensure your product:
- Still has its original tags attached
- Is unused and in its original condition
Return Fees: A return handling fee of €6 will be deducted from your refund for complete order returns.
Discount Adjustment for Returns: If you purchased multiple items and received a discount (10% for 2 items, 15% for 3 items, or 20% for 4 or more items), the refund will be adjusted to reflect the proportional discount based on the number of items left in the order after the return. For example, if you purchased 3 items and received a 15% discount but returned 1 item, the remaining 2 items will be recalculated at a 10% discount.
Shipping Cost Adjustment for Returns: If you return a product and your remaining order amount falls below 100 euros, the shipping cost will be deducted from your refund. We offer free shipping for orders above 100 euros, so this adjustment ensures that your refund reflects the updated order total amount after the return.
Refund Process: Once we receive and verify the product's condition, we'll process your refund promptly.
Exchange Fees: Your first exchange per order is free of charge. For any additional exchanges, a shipping fee of €6 and a handling fee of €6 will apply to each request.
Note that If you are returning up to 8 products in the same order, no handling fee applies. However, for every additional product beyond this limit, a handling fee of €5 per product will be charged. This helps cover the processing and handling of larger returns.
Need Help? If you encounter any issues with our portal, please send us an email at [email protected]. We're here to help you every step of the way.