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Once your order is shipped, you will receive a shipping confirmation to your e-mail with the tracking link.

Is my order shipped?

Shipping

What are the differences between our Hardshell jackets?

What are the differences between our Mid-Layer jackets?

What size am I?

Where can I go to try on your products?

Does Cortazu prepare you for the elements?

How ‘Green’ is Cortazu?

Product care for my jacket?

What is DWR and which DWR can I use?

What does “7M” in our product names mean? Ex: “All-Weather Hardshell 7M”

Products

I have not received an order confirmation after payment?

When will my order arrive?

I need to change my order/shipping details

Can I add items to an existing order?

Discount codes, gifts and sets (e.g. free products, promotions)

Can I cancel my order?

Order

Which countries do you ship to?

How much does shipping cost?

Do I have to pay customs?

What's the shipping time?

Can I change my delivery address?

Where is my order?

My package is stuck at customs, what do I do?

What should I do if my parcel is delayed or marked as delivered but I haven’t received it?

How do I exchange or return my product(s)?

How do I get store credit for my return?

How long is the return period?

I have not received my refund yet?

Can I exchange my product?

Cortazu Gifts (e.g. free products, promotions).

Exchanges & Returns

Warranty terms & conditions

Do you offer any repair service?

I received a broken product?

United Repair Centre x Cortazu

Warranty & Repairs

Accepted payment methods

Payment

Maintenance and Care

Washing Instructions

Product Care

Is my order shipped?Updated a year ago