What should I do if my parcel is delayed or marked as delivered but I haven’t received it?Updated 2 months ago

If your parcel is delayed or marked as delivered but has not been received, please contact our support team at [email protected]. Delays can occur due to various reasons, such as customs processing, high shipping volumes during peak seasons, or unexpected logistical issues.

In the event of a missing parcel, we will initiate a postal investigation with the carrier on your behalf. Please be aware that this process may take between 7 to 20 working days to complete.

We appreciate your patience and will keep you updated throughout the investigation to ensure a resolution as quickly as possible.

If your parcel is delayed or marked as delivered but has not been received, please contact our support team at [email protected] within 30 days. If we are not notified within this timeframe, we will no longer be responsible for the package, and an investigation cannot be initiated.