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Cortazu

Curious about what drives us? At Cortazu, we&#x2019;re more than just an outdoor brand: we&#x2019;re a team on a mission to create sustainable, high-performance gear that inspires adventure and restores the planet. From our values and vision to our journey as a company, discover what makes Cortazu different. Learn more about our story <a href="https://cortazu.com/pages/about" target="_blank" rel="noopener noreferrer">here</a>.&#xA0;

Curious about what drives us? At Cortazu, we’re more than just an outdoor brand: we’re a team on a mission to create sustainable, high-performance gear that inspires adventure and restores the planet. From our values and vision to our journey as a co

Why do we exist?

Impact

What are the differences between our Hardshell jackets?

What are the differences between our Mid-Layer jackets?

What are the differences between our Ski Pants?

What does “7M” in our product names mean? Ex: “All-Weather Hardshell 7M”

What size am I?

Where can I find your products?

How do I know when a product will be back in stock?

Products

Is my order shipped? Where is my order?

I have not received an order confirmation after payment?

When will my order arrive?

Need to change your order or shipping address? Here’s how:

Discount codes, gifts and sets (e.g. free products, promotions)

Order

Which countries do you ship to?

How much does shipping cost?

Do I have to pay customs?

What's the shipping time?

My package is stuck at customs, what should I do?

My tracking says “delivered” but I haven’t received my parcel. What should I do?

Shipping

Can I exchange my product?

How do I exchange or return my product(s)?

How long is the return period?

I have not received my refund yet?

How do I get store credit for my return?

Cortazu Gifts (e.g. free products, promotions).

Exchanges & Returns

Cortazu Warranty Policy

Do you offer any repair service? How does it work?

I received a defective product? What should I do?

United Repair Centre x Cortazu

Warranty & Repairs

Maintenance and Care

How to Wash Your Hardshell Jacket?

Durable Water Repellent (DWR) Treatment: What You Need to Know

Product Care

Accepted payment methods

Payment

How ‘Green’ is Cortazu?

Why do we exist?Updated 3 days ago