At Cortazu we are happy to state that we are a sustainable brand that tries to limit the effects of the fashion industry on the planet. Aside from being a Gold Winner of the ISPO Award for most sustainable brand in 2019, being a B-Corp, and using rec

At Cortazu we are happy to state that we are a sustainable brand that tries to limit the effects of the fashion industry on the planet. Aside from being a Gold Winner of the ISPO Award for most sustainable brand in 2019, being a B-Corp, and using recycled materials for our products we have partnered up with <a href="https://justdiggit.org/" style=" text-decoration: none;">Justdiggit</a> and started to cool down the planet. For every jacket sold, we re-green 100 square meters of land on Africa.&#xA0;You can read more about our efforts to give back to the planet <a href="https://cortazu.com/pages/sustainability" style=" text-decoration: none;" target="_blank" title="https://cortazu.com/pages/sustainability">here at our sustainability page.</a>

How ‘Green’ is Cortazu?

Curious about what drives us? At Cortazu, we’re more than just an outdoor brand: we’re a team on a mission to create sustainable, high-performance gear that inspires adventure and restores the planet. From our values and vision to our journey as a co

Curious about what drives us? At Cortazu, we&#x2019;re more than just an outdoor brand: we&#x2019;re a team on a mission to create sustainable, high-performance gear that inspires adventure and restores the planet. From our values and vision to our journey as a company, discover what makes Cortazu different. Learn more about our story <a href="https://cortazu.com/pages/about" target="_blank" rel="noopener noreferrer">here</a>.&#xA0;

Why do we exist?

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Why do we exist? How "green" is Cortazu? Sustainability?

Impact

What are the differences between our Hardshell jackets?

What are the differences between our Mid-Layer jackets?

What are the differences between our Ski Pants?

What does “M” in our product names mean? Ex: “AW Hardshell 7M”

What size am I?

Where can I find your products?

How do I know when a product will be back in stock?

Gift Cards

Products

Is my order shipped? Where is my order?

I have not received an order confirmation after payment?

When will my order arrive?

Need to change your order or shipping address? Here’s how:

Discount codes, gifts and sets (e.g. free products, promotions)

Order

Which countries do you ship to?

How much does shipping cost?

Do I have to pay customs?

What's the shipping time?

My package is stuck at customs, what should I do?

My tracking says “delivered” but I haven’t received my parcel. What should I do?

Shipping

Can I exchange my product?

How do I exchange or return my product(s)?

How long is the return period?

I have not received my refund yet?

How do I get store credit for my return?

Cortazu Gifts (e.g. free products, promotions).

Exchanges & Returns

Cortazu Warranty Policy

Do you offer any repair service? How does it work?

I received a defective product? What should I do?

United Repair Centre x Cortazu

Warranty & Repairs

Maintenance and Care

How to Wash Your Hardshell Jacket?

Durable Water Repellent (DWR) Treatment: What You Need to Know

Product Care

Accepted payment methods

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