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Where is my order? Cancellation? How to apply Discounts?

Is my order shipped? Where is my order?

Once your order is shipped, you will receive a shipping confirmation to your email with the tracking link. Make sure to check your spam folder. The tracking code can take up to 24 hours to be activated. If your tracking link is broken or if a package

I have not received an order confirmation after payment?

There could be a few reasons for this:. 1. Your order is still being processed. 2. The confirmation got delivered to your spam-folder. 3. Your email was misspelt. If you have not received a confirmation within 24 hours, please tell us at support@cort

When will my order arrive?

All products that are in stock will be packed and shipped within 1-2 working days in The Netherlands. Orders placed during weekends will be packed and shipped on the following Monday. It depends on the shipping destination, but we intend to deliver a

Need to change your order or shipping address? Here’s how:

Once your order is placed, our fulfillment partner begins processing it as quickly as possible to ensure fast delivery. Due to this streamlined process, we’re unable to modify the details of an order once it has entered the shipping stage. If you'd l

Discount codes, gifts and sets (e.g. free products, promotions)

1. Can I use multiple discount codes or stack gifts? No, it's not possible to stack discounts and/or gifts. This means customers can not apply a discount code on top of a set deal or free product that's given during a (limited-time) promotion. Only o